ACD Server CommServer Visual SDK for Diva

colima CommServer 2008

What is the colima CommServer?

The colima CommServer 2008 is a modular software solution that will help businesses in all industries improve their internal and external communication. It provides functionality far beyond that of a telephone system, including automatic switching, interactive voice response system, telephone conferencing, voice recording and mobile telephony integration. There is further potential for optimising customer communication by integrating the colima CommServer 2008 into current software and IT infrastructure.

What can it do for you?

The colima CommServer makes it easier and faster for your customers to reach you. By using automatic switching or interactive voice response, you can relieve your staff of routine tasks and save on personnel costs. Even while working out of the office or travelling, all your staff are contactable, and they use their mobile phones just as they would an extension of the phone system – while those in the office know exactly who’s speaking on their mobile phone. That saves valuable working time and significantly increases staff availability.

What are the benefits?

The key benefits of the colima CommServer are its flexibility, modularity and capacity, so that when it comes to upgrading you can select an exact combination of modules that will mean savings and process optimisation for your company. Thanks to state-of-the-art .NET technology, you also have the option of customising the modules according to your needs, both today and in the future. The system can be expanded from 2 to 500 voice channels per server.

Which platforms are supported?

The colima CommServer is compatible with all ISDN and Voiceover IP (VoIP) systems. On a standard Windows server, the colima CommServer is installed together with either an ISDN card or a VoIP licence. After minimal configuration via the web-based interface, the system is operational.

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